Return & Refund Policy

Shivansh Enterprises
At Shivansh Enterprises, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.
  • The product must be unused, in its original packaging, and in resellable condition.
  • Items that are damaged due to customer misuse or wear and tear are not eligible for return.
  • Certain products such as customized or personalized items are not eligible for returns.

2. Return Process

  • Contact our customer support at info@shivashenterpries.com or call 9650114227 within 7 days of delivery.
  • Provide your order number, product details, and reason for return.
  • Once your return request is approved, we will provide the return shipping instructions.
  • You are responsible for return shipping costs, unless the return is due to a defect or wrong item received.
  • After receiving and inspecting the product, we will process your refund or replacement within 7-10 business days.

3. Refund Policy

  • Refunds will be issued only after successful inspection of the returned product.
  • Refunds will be processed through the original payment method.
  • It may take 5-7 business days for the refund amount to reflect in your account, depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our error (wrong/damaged item sent).

4. Exchange Policy

  • Exchanges are available only for defective or incorrect items.
  • If you wish to exchange an item, please contact us within 7 days of delivery.
  • Once we receive the original item, we will ship the replacement at no extra cost.

5. Non-Returnable Items

  • Customized or personalized products.
  • Items on sale or clearance.
  • Used or damaged products (not due to shipping issues).

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Contact us immediately within 48 hours of delivery.
  2. Provide clear photos of the damaged or incorrect item.
  3. We will arrange a replacement or refund based on the issue.

7. Contact Us

For any return or refund-related queries, reach out to us:

Shivansh Enterprises
KH No-88/100, House No-D1-A84, Gali No-5, Mahavir Enclave, New Delhi-110045, Delhi, India
📞 Phone: 9650114227
📧 Email: info@shivashenterpries.com